Innovative Technology have announced that one of their long-standing technical support personnel has been promoted to Customer Support Manager. Mirko Zwing will now head up the UK & Europe Technical Support teams for gaming customers plus will be responsible for support in Spain, South America, Asia & Oceania for both gaming and retail clients.

Speaking about the promotion, VP for Customer Support Andy Bassam commented, “Mirko is a valued member of the support team who has been with ITL for 14 years, and this promotion from lead to manager is much deserved. Mirko has had various promotions during his time at ITL and this latest step-up means he will now cover a wider area including UK, Europe, South America, Asia & Oceania. He will manage a team of both first-line technical support advisors and technical engineers. He is an extremely experienced member of the support team with first rate product knowledge and I know he will flourish in this new role.”

Mirko Zwing, Customer Support Manager said, “I’m delighted with my promotion and feel ready to meet the challenge ahead. I am committed to ensuring our customers continue to receive first-class technical support. This move up has also given my colleague Steve Geske the opportunity to oversee a team of support engineers which will enhance his leadership skills. As Lead Customer Support Engineer, Steve will have a focus on assisting customers in Germany, Benelux and Russia.”

Concluding Mirko said, “I will continue to travel to customers worldwide to assist with product installations in my new role as Customer Support Manager. My remit also involves coaching support advisors and engineers to guarantee they provide the best technical assistance for our customers. I am looking forward to growing and shaping the technical support team over the coming years.”